SAP Maintenance Staff

• Centralized Service Desk

• Multi-Channel Support (web, phone and e-mail)

• Tickets management

• Professional, experienced and multidisciplinary team that provides cross support to all SAP modules

• Remote Services with presence on-site whenever customer needs

• Incident and Request management (ABAP Programs, SAP Customization, Interfaces, Legal Reports and requirements, etc.)

• Functional and technical Enhancements

• Functional and technical Reports (Development and Business Analisys RICEFW, Interfaces, Forms and Workflow)

• Aplication Tests Tools based on procedures

• eCATT and External softwares/tools

• SAP Monitor by SAP Solution Manager

• Suport CSS

• Change and Release Management

• DBA Support

• Authorizations Roles

• Application fixes, hot-packs and patches


+351 218 409 183